SHIPPING
SHIPPING POLICY
Endeavours to deliver products to all regions within the territory of India in a good condition through logistics service providers. The estimated delivery time for local orders is 2-3 working days, 3-7 working days for outstation orders and 5-9 working days for orders delivered to JK, North East India & Kerala. We ship on all days from Monday to Saturday except Sundays and Public Holidays. Tracking - Once Your order has been dispatched, you may receive an email with the details of the tracking number and the courier company that is processing Your order. You can typically track the status of your package 24 hours after Your order is dispatched by the seller/product manufacturer unless the same is not updated on account of issues beyond our reasonable control (for instance, technical issues with logistics company, disruptions due to weather conditions, force majeure events including, strike, lockouts, server disruption, etc.) Shipping charges - Shipping charges would vary from time to time and will be made visible to the customer on the Site and/or Application before an order is placed by the End User. You can reach out to us at support@nutam.shop for any shipping related queries.
Privacy Policy
www.nutam.shop a platform (hereinafter referred to as the 'Platform') is provided by Vamar Ventures Private Limited.
We, Vamar Ventures Private Limited value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Platform, you agree to be bound by the terms and conditions of this Privacy Policy. Acceptance of terms and conditions of this Privacy Policy is a mandatory pre-requirement for the use or access to our Platform.
By mere use of the Platform, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
COLLECTION OF YOUR INFORMATION
When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Platform.
We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details[1] [RM2] ) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
CHANGES TO THIS PRIVACY POLICY
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
QUERIES
If you have a query, issue, concern, or complaint in relation to the collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided below:
Contact No: +91 999999999
Email: support@nutam.shop
PAYMENT
What Payment Methods Are Accepted?
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Is Buying On-Line Safe?
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Order & Retunrs
Terms and conditions:
You are permitted to return products purchased from www.nutam.shop , subject to valid reasons accepted by the customer service team. A refund may be obtained for products purchased, subject to certain conditions. You may cancel orders for products purchased by you before the order ships out.
Reasons for returns:
You receive a damaged, expired, faulty or defective product. you receive a product that is different from what you ordered.
Conditions for returning products:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The products must be returned in the original condition in which they were received, along with the original invoice. Products must be in their original form and packaging. Brand packaging should be intact. Replacement of a product will be subject to availability of the product on the website at that time.
To raise a refund / return claim, please send an email to support@nutam.shop . Your email must contain name of the product, the order ID, images of the product received with Batch ID clearly visible, along with a detailed description of the nature of the claim. This must be done within 3 days of receipt of the product.
Refund:
Once we receive the product, we will inspect it and notify receipt of the returned item on the email address provided by you while placing the order. After inspection of the product, we will notify you on the status of your refund via phone call / email. If you have paid by net banking / credit card / debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account / card account within 14 working days or per the timelines of the Payment Gateway / Bank. If you have paid by Cash on delivery (COD), kindly share your bank statement copy / cancelled cheque / passbook copy with bank and customer details mentioned on it. Refund will be processed within three working days of the approval of your return. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund officially reflects.
Next contact your bank. There is often some processing time before a refund reflects in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nutam.shop
How Can I Return a Product?
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